日本緊急求助熱線繁忙

Recently the Yomiuri News on-line reported the following:
東日本大震災後の社会不安の高まりを受けて、国の補助金で３月にスタートした無料相談ダイヤルに電話が殺到し、開設２か月あまりでパンク寸前となっている。 　
「死にたい」「５日間何も食べていない」など深刻な悩みも多く、厳しい世相を反映している。 　一般社団法人「社会的包摂サポートセンター」（本部・東京）が行う２４時間対応の「よりそいホットライン」。貧困、失業、いじめなどあらゆる悩みを１か所で受け止めるワンストップ型の支援が好評で、１日約２万件の電話に対し、つながるのは１２００件程度だ。 　
全国３８か所の支援拠点で、午前１０時～午後１０時は計３０回線、深夜・早朝も計１０回線を用意。１回線に２人の相談員がつき、計約１２００人が交代で対応する。活動に協力する各地の弁護士などが必要に応じて助言。命に関わる場合には、福祉団体などの支援員が相談者のもとへ駆けつける。 　　
相談の７割は生活上の悩みで、３０～５０歳代からの電話が多い。「失業して家を失った」「生きていてもしょうがない」「誰かと話がしたかった」など、貧困や孤独を訴える声が目立つ。 （2012年5月31日14時44分 読売新聞）
(試譯文)
Telephone calls poured into the free consultation center that was started in March with the subsidy of the country in response to a rise of the social unrest after the East Japan great earthquake, and in just a little more than 2 months after its establishment, it had reached a point that it would break down at any moment due to the overloading.
There were many serious social troubles, such as "I would like to die" and "nothing had been eaten for five days", they reflected the severe social situation. The general corporation operating this "social inclusion support center" (headquarters: Tokyo) provided response 24 hous a day through the " nestle the hot line " program. Its one-stop type support which would respond to all troubles, such as poverty, unemployment, and bullying was popular, and there were about 20,000 telephone calls each day that generated about 1200 case files.
In the 38 support bases spread across the country, from 10:00 a.m. to 10:00 p.m., a total of 30 lines were ready; in early morning and at mid-night, there were also about  ten lines standing by. Two counselors would take charge of one line, and a total of about 1200 people would give response in turn.The lawyers etc. at all locations would help in the activity in giving advice if needed. In a life-threatening case, support members, such as a welfare organizations, would rush to the caller's base.
70 percent of consultation was about the troubles in life, and  many telephone calls came from those in 30-50's , such as "the job was lost and the house was lost", "is it unavoidable to continue to be alive", and "I want to talk to someone." The talking that touched on poverty or loneliness was most common.

It seems that the economy in Japan is still far from a total recovery after the East Japan great earthquake.