Recently the NHK News on-line reported the following:
Amidst increasing serious labor shortage and in order to reduce employee's burden, Yoshinoya Holdings as a major beef bowl chain was going to change approximately 40 percent of its restaurants into using a self-service system in which visitors had to get their ordered dishes themselves.
On the 5th Yoshinoya Holdings announced its interim closing ending August of this year, it was an 850 million yen in red in the final closing due to the soaring of raw material cost such as rice, together with an increase in personnel expenses accompanied by labor shortages. The previous deficit in interim closing was 8 years ago.
As such, Yasutaka Kawamura the president at a press conference made clear a policy that in 5 years starting from next year, about 500 restaurants which was equal to 40 percent of all its restaurants would be affected by changes of being turned into a self-service system: visitors placed orders at the register and got their ordered dished by themselves.
When introduced a self system to certain Yoshinoya restaurants for checking, the number of steps of the employee decreased by 40 percent and led to a burden reduction. Furthermore, as the guest seats were made wider than before, it was said that the sales were also increased.
President Kawamura stated that "gazing into five or ten years ahead, we are not merely offering a good beef bowl; because we can offer a meal that could be enjoyed comfortably, for that we would win a competition.”
So, Yoshinoya restaurants are trying to improve their service system to increase profits.